Direct Travel Insurance:Pays Claims to Travelers Affected by the Volcanic Ash Cloud
Direct Travel Insurance has confirmed that they will cover claims from customers who are either trapped abroad or cannot travel due to the volcanic ash. European aviation officials are allowing limited air traffic to recommence in the ‘caution zones’ following a five-day hiatus that has cost the aviation industry more than a $1 billion. The colossal ash cloud caused by a volcanic eruption in Iceland and has left travelers planning to fly to and from Europe trapped at airports all over the world.According to the International Air Transport Association more or less 81,000 flights had been cancelled, creating a massive accumulation. The impact on British travel has been huge, with the Daily Mail reporting over 1 million Britons stranded .
UK travel insurance provider Direct Travel has confirmed that they will cover claims from customers who are either trapped abroad or cannot travel due to the volcanic ash. Many travel insurance policies do not cover such situations, but in light of these unusual circumstances Direct Travel Insurance is treating this as an ‘unfavorable weather event’. This means customers may be able to make a claim for Travel delay, desertion or Missed departure under their policy.
Paul Thilo, who is the Vice President of Consumer Marketing at Direct Travel Insurance, said that they had received calls from a lot of distressed customers. Some are concerned about their approaching holidays, while others are stranded abroad. At the same time as our travel insurance does not normally cover this kind of situation, we wanted to do what we could to help those that have had their holidays affected. Unluckily the knock-on effects of the Icelandic volcano eruption are likely to be felt long after the planes take to the skies once more.
In relation to desertion, claims for costs that cannot be recovered from another source such as the airlines, tour operators or hotels will be met for policies purchased before 13th April 2010, when the event began. Normal policy limits and conditions will apply.
· Direct Travel Insurance policies include a 24 hour medical emergency service, Medical expenses up to £20m per person, Missed departure up to £1,000, Delayed departure up to £350 and Abandonment up to £6,000 per person.
· Direct Travel Insurance will automatically extend cover, at no extra cost, for single trip policyholders who are trapped abroad due to the travel disruption.
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